RETURNSOur regular shipping method via Quantium (Singapore Post) is currently suspended due to postal service disruption during this season of the Covid-19 pandemic. It is likely to last for another 1-2 months and possibly longer.
For your information, our warehouse is located in Penang, Malaysia and we ship out globally via Quantium / Singapore Post.
Quantium is currently not accepting any bulky packages (our MerFins fall under this category) and they have temporary suspended its service for international delivery until further notice.
As a stop-gap solution until our regular service resumes, we have been able to find an alternative shipping method. Unfortunately it is more expensive but is our only option at present.
We will be temporarily shipping via FedEx for USA and Australia.
For shipping costs to the rest of the world, please reach out to us via email info@mahinamermaid.com. We will need to check the specific shipping cost to your address and inform you individually during this time.
To SSI mermaid instructors and mermaiding business individuals, if you are interested in a small order quantity of 8, please reach out to us via wholesale@mahinamermaid.com. We offer wholesale price for an MOQ of 10. Furthermore, shipping costs are more economical in quantities of 10.
Thank you so kindly for your patience and understanding during these times that we all find ways to navigate this global pandemic.
FURTHER INFO
If you are not home when the courier/postman attempts delivery they will usually leave a card advising where you can pick your delivery up from. If for any reason you haven’t received your delivery within 4 days after the times listed above, please check your parcel tracking email details first that you received after you placed your order. This should provide you with the name of the courier company and your parcel tracking number. If you don;t have these details please try your local post office next. If they do not have your parcel, please email info@mahinamermaid.com quoting your order number so we can follow this up for you.
OVERSEAS TAXES AND IMPORT DUTIES
Please note some countries may charge additional local taxes, e.g. VAT or import duties. Any additional taxes or import duties will need to be paid for by the customer and a commercial invoice will be included in the packaging stating the value of the goods.
Please contact your local customs office or customs broker to see if this would be applicable to your country. The description of the goods on the parcel will be “rubber swim fin and swim wear”
RETURNS POLICY
As our products are shipped internationally from Malaysia, the cost to return products for most customers is not cost effective as they have to pay to return the product from their country to our warehouse in Malaysia and then they also have to pay the full freight cost we get charged to send out a new product. Please note with your original purchase we subsidise the freight costs, so the return postage costs will be significantly higher.
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